99.9% Network & Uptime SLA

1. 99.9% Uptime Commitment

HomieHosting guarantees that our Kathmandu Tier-3 datacenter network, power infrastructure, and server host nodes will maintain an operational uptime of at least 99.9% in any given calendar billing month.

2. Service Credit Schedule

In the unlikely event that our infrastructure falls below the 99.9% uptime commitment during a billing cycle, eligible clients are entitled to service credits applied against future hosting renewals:

3. Exclusions

The following situations are excluded from SLA uptime calculations:

• Scheduled maintenance announced at least 24 hours in advance via email.
• Customer-caused outages (e.g. application code errors, exceeding account memory limits, DNS misconfigurations).
• Force majeure events, upstream fiber cuts outside datacenter boundaries, or national network blackouts.

4. Claiming Service Credits

To request an SLA credit, submit a billing ticket at client.homiehosting.com within 14 calendar days of the month during which the outage occurred, including dates and duration of downtime.